FAQS

SHIPPING

What is the status of my order?

  1. After you place your order, we will send you a confirmation email to track the status of your order. Once your order has been shipped, we will send you another email along with the link to track your order within 2 days.

 

Where do you ship?

  1. We collaborate globally in 30+ countries, employing DTG for top-quality and durable T-shirts.

 

 

How long will it take to ship my order?

  1. Delivery times may vary depending on the delivery location or product. Check shipping time in the product section.

 

RETURNS

  1. At Haki Project, your satisfaction is our top priority. That's why we offer a 30-day guarantee on every purchase.
  2. We are committed to resolving any issues you may encounter. Full refunds/replacements for damaged or incorrect items.
  3. Orders that have already started the fulfillment process can't be changed or canceled.

ORDER

How do I track the progress of an order?

  1. After your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Can I change my delivery address after I have placed my order?

  1. If your order has not been shipped yet, then we can deliver to a different address as per your request. To know further, you can contact us through 'contact us' form.

 

PAYMENT

Is it safe to use my credit/debit card at Haki Project?

  1. We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.
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